A fallback owner
Keep a backup queue so an unmatched enquiry still has an owner.
Auto Assignment
Put the right opportunity in the right hands sooner. Route leads, cases, and tasks by project, market, priority, and workload.
Why Amarnex?
Who can serve
Route by project team, language, and the capacity that is actually available.
Managers in control
Review the backlog and reassign work when teams or projects change.
A fallback owner
Keep a backup queue so an unmatched enquiry still has an owner.
Who can serve
Route by project team, language, and the capacity that is actually available.
Managers in control
Review the backlog and reassign work when teams or projects change.
The right owner
A launch can bring enquiries from several campaigns at once. Send each one to the project team that can serve that customer, with the right language and available capacity.
Routed to the right team
Connected view
Route new campaign leads to the team responsible for that project.
Right context
Balance active work so promising enquiries are less likely to wait.
Workflow data
Assign service or collection exceptions to the right specialist.
Related Features
Make every property offer clear, controlled, and commercially purposeful. Connect eligibility and approval to the units, customers, and campaigns the offer is meant to serve.
Keep phone conversations connected to the customer journey. Give authorized teams a useful record of calls, commitments, and permitted recordings.
Turn a familiar messaging channel into a useful property conversation. Guide enquiries, qualification, project questions, and service requests, with a clear route to a person.
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Make your next development a connected journey